Epic EMR

Overview

Epic EMR integration lets you connect your Telemedicall account to your Epic system.

You use this feature to view your patient’s medical records from Epic directly inside Telemedicall.

After connecting, you can:

• See patient data from Epic inside Telemedicall
• Link Epic patients to your Telemedicall patients
• Access diagnoses, allergies and clinical history in one place

This helps you avoid switching between systems and gives you a complete view of your patient.

How to Access Epic EMR

Follow these steps to open Epic EMR:

1. Go to the left sidebar and click Epic EMR

2. You will see the Epic EMR page with the list of Epic patients (see the image in the Overview)

You can open the connection window in two ways:

Method 1

1. Go to the Epic EMR page. If Epic is not connected, the page shows Epic is currently disconnected

2. Click Go to Settings in the middle of the page

Method 2

1. Go to the left sidebar and click Apps

2. Find Epic EMR Connector in the list or search for it

3. Click Connect on the Epic EMR Connector app

After either method, the connection window will open on your screen.

Steps

How to connect to Epic EMR

1. Open the connection window

2. Copy the Public Key shown at the top of the window (use the copy icon) and add it to your Epic server settings

3. Enter an EMR Label — a name for this connection, for example Epic Main Clinic

4. Enter the Server Address — this is your Epic server URL

5. Enter the Token — this is your access token from Epic

6. Fill the other fields if needed (Database Name is optional)

7. Click Test Connection

After clicking:

• If the information is correct, you will see Connection test successful

 

• If the information is incorrect, you will see Connection test failed

If the test is successful, click Connect.

After clicking Connect:

• Your Epic account is linked
• You will return to the Epic EMR page
• The patient list will be displayed

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How to retry connection

1. If the test fails, click Try Again

2. Check the Server Address and Token

3. Re-enter the correct values

4. Click Test Connection again

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How to connect a patient

1. After connection, you will see a patient list. Find a patient in the table and click Connect in the Action column

2. The Telemedicall Patient List opens with your Telemedicall patients. Patients that are already linked to an Epic patient are shown in grey, with the linked patient in the Connected Patient (External EMR) column

3. Search by name, date of birth or ID number if needed, select a patient from the list and click Connect

After connecting:

• The patient is linked and their Telemedicall name appears in the list
• The Connect button changes to Disconnect

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How to view Epic data for a patient

1. Go to the Epic EMR list

2. Click the patient name in the Patient Name (Telemedicall) column

3. You will be redirected to the patient profile

4. Open the Epic tab

You will be able to view medical information available through Epic, including:

• Problems and diagnoses
• Allergies
• Immunizations
• Other available clinical records

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How to disconnect a patient

1. Go to the Epic EMR list and find the connected patient

2. Click Disconnect

3. A confirmation window appears. Click Disconnect to confirm

The patient will be unlinked from Epic and shows Not Connected again.

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How to disconnect Epic EMR

1. Go to the left sidebar and click Apps

2. Find Epic EMR Connector in the list or search for it

3. Hover over the Epic EMR Connector app and click More Actions (⋮)

4. Click Disconnect

5. A disconnect confirmation window will appear. Click Disconnect to confirm

After disconnecting:

• The connection between Telemedicall and Epic EMR will be removed
• Patient data from Epic will no longer sync with Telemedicall
• You can reconnect again later if needed

Fields (Field Descriptions)

Behavior & Expected Outcome

• The Test Connection button stays disabled until the required fields are filled
• EMR Label, Server Address and Token are required fields
• After a successful test, Connect becomes available
• After connecting, the patient list is displayed
• Connected patients show their Telemedicall name
• The Connect button changes to Disconnect after linking
• Disconnecting a patient asks for confirmation
• Clicking a patient opens their record
• Epic data appears inside the Epic tab in the patient profile

Common Errors + Fixes